Showing posts with label food. Show all posts
Showing posts with label food. Show all posts

Wednesday, August 27, 2008

Dear Tim... A rant about customer service

It is no secret that I'm basically a whore when it comes to a good cup of coffee.

It is also no secret that I put Tim Hortons at the top of my list when it comes to getting a good cup of good coffee.

If you don't know me well, or are doubting the accuracy of those first two statements, please see here, here, here, here, here, here, here, here and here.

So, Tim... Why is it that when I walk into your restaurant (and can watch the nice lady behind the counter) and order a bagel double-toasted that you put it through the toaster 2 times, just like I ordered.

BUT, when I go through the drive thru and order a bagel double-toasted that you invariable hand to me out the window a bagel which is not only not double-toasted, but that obviously hasn't been in the toaster long enough to get warm?

Why?

Does it have to do with getting my order out to me quickly? If so, I'm not in a hurry. I am aware when I order said double-toasted bagel that it take twice as long to run it through the toaster twice. I'm happy to wait.

Does it have to do with keeping me from slowing up the line and making other customers wait? I typically go through the drive-through well after the "morning rush", and doubt this is the case... but if that is the reason, please just tell me that if I want my bagel torched I need to come inside.

Or does it have to do with the fact that I'm going through the drive thru and you know that it doesn't really matter what you hand me out the window because I'm not going to go to the trouble to turn around and complain about a bagel which only cost me a buck twenty-five.

I have a deep seated irritation that this might be the case.

Now... before you go accusing me of having "one bad experience" or "just hitting you on a morning that you were off", let me just go ahead and say that this happens to me almost every time I go through the drive-thru and order a bagel at ALL of the Tim Hortons in a 20 mile radius of my house.

IF I
  • Walk in. AND
  • Order a double-toasted bagel.
THEN I
  • Receive a bagel which is crunchy and slightly charred
    (just how I like it)
BUT, IF I
  • Go through drive-thru. AND
  • Order a double-toasted bagel.
THEN I
  • Receive a bagel which is chewy, and possibly warm.
    (still very edible... just not what I ordered).

Am I going to stop going to Tim Hortons? No, obviously not... Despite the bagel fiasco, they still make the best cup-of-coffee on the block.

Am I going to stop ordering bagels through the drive through? No, probably not. There is nothing wrong with a slightly warm, chewy bagel... It just isn't as good as a slightly charred, crunchy bagel.

Am I actually going to complain to Tim Hortons? Call the manager? Send a nasty email? No, probably not. My frustrations are pretty much worked out now that I've vented.

The coffee was great this morning. The slightly warm, yet chewy bagel will hold me off until lunch.

Rant over.

Back to shaving the yak.

Tuesday, June 24, 2008

Mission Trip Redux - St. Francis Table



While in Toronto with Youthworks, my work crew spent three of our four days on site at a ministry in Parkdale called St. Francis Table.

From their website:
St. Francis Table is a restaurant dedicated to providing meals and a welcoming environment for the needy of our community. Patrons receive full restaurant service while seated at tables. For one dollar, they are presented with a meal, a hot and cold beverage, and a desert.
St. Francis Table is run by Brother John Frampton, a Franciscan Monk of the Capucin Order, and also has two employees, Dominic and Sam, who are both cooks at the restaurant. All of the other "staff" are volunteers who come in to help prepare the meals, wait tables, carry dishes, work in the kitchen, and clean up afterwards.

It takes at least twelve people to make one meal service possible, and Brother John keeps a running list of volunteers who come in to make sure the restaurant is able to maintain the nine meals per week served at St. Francis Table.

In the event that there aren't enough volunteers to make a meal service possible, then the food is prepared and passed out at the door ("to go" style) for $1.

Brother John explained to us, that the one dollar donation for the meal is not only to help the restaurant recoup some of it's expenses, but also to give the patrons a sense of dignity in that they have come to the restaurant and are purchasing their lunch as opposed to going to a soup kitchen or shelter and begging for lunch.

While my group was at St. Francis as part of our Youthworks trip, we arrived every day around 10 AM to help prepare, serve, and clean up after lunch.

Our day typically started by helping Sam and Dominic sort and prep the food for lunch, which typically included making a salad (in large quantity), making french fries, preparing the main dish (Italian sausage, pork chops, baked chicken, roasted pork loin, tuna fish sandwiches, etc), and prepping coffee and tea stations so that we could get hot drinks out to the patrons quickly.

While Sarah mastered the art of making fresh cut french fries en-mass, the rest of us became experts at chopping carrots, celery, onions, and lettuce for salads.



One day we packaged pork chops, pork loin, and chicken legs for going it the freezer, which turned out to be lots of fun. (Hey! Some folks just don't get to play with raw meat very often).







After lunch was prepped and ready, we divided up into group to either wait tables, bus dirty dishes, or prepare plates (to be taken out to the patrons). Brother John rotated us through these duties on a daily basis, so that everyone would get the experience of working in a certain place.

Just before noon, Brother John would gather us together for a group prayer after which he would give us the following pre-lunch pep talk...
May the Lord bless you for your service. Any problems, I'm the problem solver. You're here for a good time, I'm here for a long time. This is a recording. Beep.
Sometimes he would also throw out a word of caution about giving the patrons too much salt, pepper, cream, or sugar...
If the patrons ask for 16 packets of salt, just give them two... Sam does know CPR, but we would rather he not resort to using it.
Then he would walk to the front door of the restaurant, ring the bell to announce lunch service had started, and then the craziness ensued.

Having never waited on tables or worked in a restaurant before, the confusion of keeping track of what 8 (or 12) people wanted to eat and drink, how they took their coffee or tea, whether or not they wanted desert, and how many salt, pepper, and ketchup packets they were allowed to have was a little daunting to me (and, I think, to some of the students).

That being said... all of the kids did a great job of greeting people warmly, remembering their orders, keeping their smiles on (even when they were flustered), and taking the time to make real conversation with the patrons anytime the opportunity presented itself...

The one hour lunch rush seemed to move by so fast that it was a blur, and yet through the chaos we somehow managed to learn the names of many of the patrons, we learned who the regulars were, how they liked their coffee, and whether or not they could be trusted to stay out of the kitchen. Through all of the craziness, a handful of high school students from the states made real life connections with the homeless, the poor, the broken, and the marginalized people living in the Parkdale area of Toronto.

And let me tell you.... It might be one of the coolest things I have ever witnessed!

When brother John rang the bell to end lunch service at 1 PM, the volunteers were encouraged to go ahead and fix ourselves plates and eat before we began the clean up process to make the restaurant ready for the dinner crew. Often there were still patrons (typically the ones who had straggled in right before 1) finishing their meals and having quiet conversations. It was really cool to see the students pull up a chair to share a meal and conversation with these (often) gruff, ragged, old guys.

When the last patrons had moved out the door, we were left to wipe down the tables, get the dishes done and put away, and make our way back to the housing site.

It's hard to believe that three days serving lunch at St. Francis Table could make a deep and impacting change in someones life, yet as my own days return to "normal" and I sit through meetings, answer emails, and go about my day I've caught myself wondering in the mornings what Dominic has decided to fix for lunch today...

Whether the new Youthworks kids managed to cut the carrots up correctly on the first try, or had to do it again...

Will there be enough volunteers at St. Francis to serve dinner tonight, or will Brother John have to resort to take-out?

Did Mr. Kato manage to sneak an extra portion at lunch today after all the other patrons had gone, or did Sam chase him away?

Did Thomas and Louis eat together at table nine again today? Did they talk about American politics again, or have a more exciting conversation?

Will the guy from table eight on Thursday ever actually get to see the top of the CN tower, or will he continue to look for someone who will take him dancing on Friday nights at the top of the world?


Mother Theresa once said that "In this life we cannot do great things. We can only do small things with great love".

Our church's motto is that "Small things done with great love, will change the world"

I was blessed this week to watch God make a difference in the world.

One french fry, one pork chop, one plate, one conversation, one smile, one small thing at a time... small things, done with great love...

Five high school students, one sixty-three year old weight lifter from Springfield Illinois, and one youth pastor from Southern Ohio will never be the same.

Tuesday, May 27, 2008

Memorial Day Fun

For Memorial Day we had a cook-out at the house.

My PF's, and my brother and sister-in-law came down and spent the whole afternoon.

We grilled, played some games, and had a great afternoon hanging out.

We also taught Mom & Dad to play Mario Kart on the Wii.

It was great!



Dad also played some Little Mermaid Checkers with Ellie.



Mom got really into the Wii Bowling.



Silas decided he was finished with us.



It was a great day. Loving it when we can all get together and hang out.

Wednesday, April 16, 2008

When brinner meets my panini press...

We decided to have panini sandwiches for dinner this evening.

While Jenn opted for the more traditional ham and cheese panini,
I chose to make brinner again on my sandwiches...

So, what does happen when brinner meets my panini press?

Behold!



Sausage, fried eggs, colby-jack cheese, and three cheese
italian bread from the Kroger bakery... all slapped together
and mashed in my panini press.

Good stuff!


Blogged with the Flock Browser

Monday, April 14, 2008

Brinner Time.

For as long as there has been breakfast, there have been those of us who like to eat it at times which do not fall before 10 AM.

If you so happen to have your breakfast in the late morning, or early afternoon it shall be called "brunch".

Thus it seems only appropriate, that if you choose to have breakfast (or breakfast foods, as it were) in the evening, or for the evening meal it shall be known as "brinner".

Who it was, that once upon a time, decided which foods would be designated as "breakfast foods" I do not know... But traditionally things like bacon, eggs, toast, biscuits, and so forth fall into that breakfast food category.

Not tonight my friends! Behold, I give you our brinner.



Tonight at El Rancho Roogles I cooked up french toast, egg-in-a-baskets (eggs-in-a-basket?), and sausage gravy with biscuits.

It was yummy.

The Princess even got in on the brinner fun, with a slice of cinnamon toast and scrambled eggs.



Side Note (foot note?) - Although we have been eating breakfast foods for dinner at the Roogles Ranch for some time, the term "brinner" was only just introduced to our family compliments of the TV show Scrubs. Brinner was a major theme in the episode "My bad too" (season 7, episode 7) which aired on April 10. (detailed synopsis here).

Anyhoo. Just a light-hearted post to wind down the evening.